At Anytime Hot Water, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and services. We encourage you to read this policy carefully to understand how we manage your information.

  1. Information We Collect: We may collect personal information from you when you interact with our website or communicate with us. The types of information we collect may include:
    1. Contact information (such as name, address, email address, and phone number).
    2. Payment information (such as credit card details) for processing transactions.
    3. Information you provide when contacting our customer support team or participating in surveys or promotions.
    4. Website usage information (such as IP address, browser type, operating system) using cookies and similar technologies. This information will help us improve our website and provide a better user experience.
  2. Use of Information: We use the information we collect for various purposes, including:
    1. Processing and fulfilling your orders for hot water systems and related products.
    2. Providing customer support and responding to your inquiries.
    3. Sending you important updates and notifications about your order or our services.
    4. Personalising your experience on our website and recommending relevant products or offers.
    5. Improving our website, products, and services based on your feedback and usage patterns.
    6. Conducting research, analytics, and marketing activities to enhance our business operations.
    7. Complying with legal obligations and protecting our rights and the rights of our customers.
  3. Information Sharing and Disclosure: We may share your personal information in the following circumstances:
    1. Service Providers: We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, order fulfillment, and marketing. These service providers have access to your information only to the extent necessary to carry out their services and are obligated to protect your information.
    2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders, government inquiries, or to protect our legal rights.
    3. Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will act appropriately to ensure the confidentiality of your information is maintained.
    4. Consent: We may share your information with your consent or as otherwise directed by you.
  4. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
  5. Third-Party Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
  6. Children’s Privacy: Our services are not directed towards individuals under the age of eighteen. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our records.
  7. Updates to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website, and the revised date will be indicated at the top of the policy.
  8. Contact Us: If you have any questions, concerns, or requests regarding our Privacy Policy or the handling.

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